Tenura | Anti Slip and Grip for Independent Living

Refunds and Returns

Returns Policy Overview


You may return products sold and fulfilled by Tenura.us within 30 days of delivery for a full refund if the error was caused by Tenura.us. Items should be returned in their original product packaging. We may pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to a return shipper, however, in many cases you will receive a refund more quickly or replacement goods may be sent. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Partial Refunds


Partial Refunds will be issued for the following items:
Most items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any item not returned in the condition it was received


Exchanges

If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item for a different one, please contact us at Tenura.us

Large Items Shipped By Specialty Carriers


We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return. If you need to return an item shipped via a specialty shipper, please contact us through our website, Tenura.us to request the return. We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.


In-Store Returns


Items purchased from Tenura.us cannot be returned to a physical store.


Receiving a Refund


We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as bespoke items, we'll issue a refund when you contact us.
For items sent back to Tenura.us expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
the time it takes your bank to process our refund request (see below for specific guidelines)
You can contact Tenura.us at any time regarding the status of their refund..


How Refunds are Issued


If you paid by ...
Your refund will go to ...
... after your return is processed

RBS WorldPay
RBS Worldpay
3-5 business days

Bank account
Bank account
Up to 10 business days

Paypal
Paypal
3-5 business days


Check
Check
Up to 10 business days


Calculating Your Refund


The amount of your refund depends on a number of factors.
Full refund: Issued for items that meet our returns guide lines.
Partial refunds: Issued for items that do not completely meet our returns guidelines. Examples:
Most items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any item not returned in the condition it was received
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50 percent of item's price.
These items may also incur a 15% restocking fee, this also includes wrongly ordered and unwanted items.
 


Correspondence Address:  Tenura C/O Heskins LLC,  500 Grant Avenue, Suite 200B, East Butler, PA, 16029